Member Solutions & Lending Specialist

Credit Union of Georgia; Town of Canton (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Credit Union of Georgia is seeking a Member Solutions Officer to provide premier service to members and to help identify optimal loan solutions. The role requires knowledge of consumer loan products and the ability to act as a liaison between members and the credit union.

Responsibilities include processing loan applications, supporting accounts, and meeting branch loan production goals while cross-selling GAP, warranties, and insurance. Compliance training is required annually.

Qualifications

• 1+ year of experience in member solutions, financial services, or customer service.
• At least 1 year of experience in bank or credit union lending.
• 5+ years of professional work experience preferred.
• High school diploma or GED required.
• College degree preferred.

Responsibilities

• Deliver top-tier member service while upholding brand standards and the journEASE experience.
• Assist members with account inquiries, requests, and complaints, including new accounts.
• Process loan applications and supporting documentation with accuracy.
• Identify lending opportunities by reviewing member credit reports and offering products.
• Meet or exceed loan production goals and cross-sell ancillary products.
• Support branch operations and handle complex issues in absence of branch management.
• Maintain knowledge of policies, procedures, and regulations including BSA and OFAC.
• Build strong member relationships by explaining benefits of products and services.
• Complete required compliance and professional development training.

Skills

Member solutions

Customer service

Lending knowledge

Education

High school diploma or GED

College degree preferred

Job description

Credit Union of Georgia is seeking a Member Solutions Officer to provide premier service to members and to help identify optimal loan solutions. The role requires knowledge of consumer loan products and the ability to act as a liaison between members and the credit union.

Responsibilities include processing loan applications, supporting accounts, and meeting branch loan production goals while cross-selling GAP, warranties, and insurance. Compliance training is required annually.