Member Services Specialist - Hybrid Support

Home Office Careers; Rock Island (IL); Hybrid; USD 39,000 - 45,000; Full time

Benefits offered by this job

Pay: $20.50 hourly

Hybrid work arrangement

Vacation and holidays

Professional growth

Job summary

Modern Woodmen of America in Rock Island, IL is seeking a Service Center Representative to assist members, field representatives, and other stakeholders with accurate guidance on products and services. You will deliver exceptional customer support across multiple channels and document interactions in our system.

The role emphasizes friendly, solution-focused communication, with on-site/hybrid work options and ongoing training to stay current on offerings and publications.

Qualifications

• High school Diploma required.
• Advanced office technology proficiency.
• Team players with a service mindset and problem-solving focus.
• Willingness to learn and adapt to digital services.

Responsibilities

• Receive and analyze inquiries, guiding them to the right information sources.
• Document details of each inquiry in the digital system.
• Respond to inquiries in a friendly, helpful manner and route to production areas as needed.
• Process routine member change requests.
• Participate in training programs to improve service quality.
• Assist with basic training on select topics.
• Maintain working knowledge of Modern Woodmen products, systems and procedures.
• Stay informed about home office departments and communications.

Skills

Office software

Multi-tasking

Verbal communication

Written communication

Problem resolution

Education

High school diploma

Job description

Modern Woodmen of America in Rock Island, IL is seeking a Service Center Representative to assist members, field representatives, and other stakeholders with accurate guidance on products and services. You will deliver exceptional customer support across multiple channels and document interactions in our system.

The role emphasizes friendly, solution-focused communication, with on-site/hybrid work options and ongoing training to stay current on offerings and publications.