Member Services Specialist — Growth in Fitness

National Fitness Partners; Jamison (PA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Growth opportunities

PTO (Paid Time Off)

401K retirement plan with employer 4%+

Health insurance options

Life Insurance & Short-Term Disability

Employee Assistance Program

Free employee Black Card Membership

Shift-differential pay for select Shif

Job summary

National Fitness Partners in Jamison, PA is seeking a Customer Service Representative to greet members, answer questions, sign up new members, and log amenities using a scripted approach.

This full-time role offers an hourly starting rate with increases at 180 days, 1 year, and every six months thereafter. Benefits include PTO, health options, a 401(k) with employer match up to 4%, and more. The role emphasizes a welcoming club environment and active member engagement.

Qualifications

• Customer service experience is required or preferred.
• High school diploma or GED is preferred.
• Must be 18 years of age or older.

Responsibilities

• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote fitness instruction classes (PE@PF) to members.
• Provide a clean, sanitized and safe club environment.

Skills

Customer service experience

Education

High school diploma/GED

Tools

Computer proficiency

Job description

National Fitness Partners in Jamison, PA is seeking a Customer Service Representative to greet members, answer questions, sign up new members, and log amenities using a scripted approach.

This full-time role offers an hourly starting rate with increases at 180 days, 1 year, and every six months thereafter. Benefits include PTO, health options, a 401(k) with employer match up to 4%, and more. The role emphasizes a welcoming club environment and active member engagement.