Member Services Associate — Growth, PTO & Free Membership

Planet Fitness; Lewisburg (Union County); On-site; USD 13,000 - 18,000; Full time

Benefits offered by this job

Growth opportunities

Shift-differential pay

PTO (paid time off)

Employee Assistance Program

Free Black Card membership

Job summary

Planet Fitness Lewisburg, PA is hiring a Customer Service Representative to welcome members and guests, answer phones, sign up new members, log amenities, and maintain a clean, safe club. The role emphasizes a friendly, professional demeanor, accurate information, and a high standard of service while supporting day-to-day club operations.

Must be available M-F 5am–9am; starting pay is $11 per hour with increases at 180 days, 1 year and every 6 months after the first year.

Qualifications

• Availability M-F from 5a-9a.
• Customer service experience.
• High school diploma/GED preferred.
• Must be 18 years or older.
• Basic computer proficiency.

Responsibilities

• Answer phones in a friendly manner using information script.
• Greet members and prospective members, sign up new members, and log amenities.
• Respond to member questions in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote fitness instruction classes to members and new members.
• Provide a clean, sanitized and safe club environment.

Skills

Customer service

Basic computer skills

Education

High school diploma / GED

Job description

Planet Fitness Lewisburg, PA is hiring a Customer Service Representative to welcome members and guests, answer phones, sign up new members, log amenities, and maintain a clean, safe club. The role emphasizes a friendly, professional demeanor, accurate information, and a high standard of service while supporting day-to-day club operations.

Must be available M-F 5am–9am; starting pay is $11 per hour with increases at 180 days, 1 year and every 6 months after the first year.