Member Services Specialist: Frontline & Training Expert

Sam's Club; North Charleston (SC); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k)

Stock purchase plan

Paid time off

Job summary

Sam's Club in North Charleston, SC seeks a Member Frontline Services Associate to provide member service, process purchases, and guide customers through self-checkout and payment options.

You will assist with merchandise, maintain a safe shopping environment, handle returns, and help train teammates on procedures and new technology. The role includes supporting cash handling and ensuring a smooth, welcoming experience for members.

Qualifications

• Customer service experience preferred.
• Ability to operate front-end equipment and assist with payments.
• Willingness to learn new technology and processes.

Responsibilities

• Provides member service and processes purchases.
• Assists with payments, returns, refunds, and exchanges.
• Guides members on self-service technology and products.
• Maintains entrance, checkout, and exit areas and ensures safety.
• Resolves member issues and supports with merchandising and organization.

Skills

Member service

Cash handling

Self-checkout guidance

Purchasing assistance

Safety awareness

Tools

Cash register

Job description

Sam's Club in North Charleston, SC seeks a Member Frontline Services Associate to provide member service, process purchases, and guide customers through self-checkout and payment options.

You will assist with merchandise, maintain a safe shopping environment, handle returns, and help train teammates on procedures and new technology. The role includes supporting cash handling and ensuring a smooth, welcoming experience for members.