Member Services Lead - Front End & Tech Support

Sam's East, Inc.; North Charleston (SC); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off (PTO)

Job summary

Sam's East, Inc. is seeking a retail associate to join our Sam's Club team in North Charleston, SC. You will provide member service at the front end, maintain the checkout area, and help with purchases, payments, returns, and exchanges while following safety and security procedures.

You will also promote products and services, assist with locating merchandise, and guide members on self-service technology to enhance their shopping experience.

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self-service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures.
• Follows company safety standards and procedures.
• Maintains a safe shopping environment.
• Acknowledges members and verifies membership cards.
• Locates merchandise and assists with purchasing decisions.
• Zones and organizes merchandise.
• Assists members with transporting items.
• Represents company policies and ethics.

Skills

Customer service

Cash handling

Job description

Sam's East, Inc. is seeking a retail associate to join our Sam's Club team in North Charleston, SC. You will provide member service at the front end, maintain the checkout area, and help with purchases, payments, returns, and exchanges while following safety and security procedures.

You will also promote products and services, assist with locating merchandise, and guide members on self-service technology to enhance their shopping experience.