Member Services Specialist — Front Desk & Training

Sam's Club; Eau Claire (WI); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Employee discounts

Job summary

Sam's Club in Eau Claire, WI is seeking a Retail Associate to provide member service at the front end, process purchases, and assist with returns and exchanges. You will guide members on self-service technology and help locate items while maintaining a safe and organized store environment.

The role emphasizes customer-first service, teamwork, and adherence to store policies, with opportunities to contribute to continuous improvement of processes and training new frontline staff.

Qualifications

• Retail experience including operating front end equipment such as cash registers.
• Experience with mobile retail apps.

Responsibilities

• Provide member service and resolve issues at the checkout area.
• Promote Sam's Club products and services.
• Handle payments, returns, refunds, and exchanges per policies.
• Assist with self-service technology guidance and training.
• Maintain safe shopping environments and organize merchandise.

Skills

Retail experience

Front end equipment operation

Mobile retail apps

Job description

Sam's Club in Eau Claire, WI is seeking a Retail Associate to provide member service at the front end, process purchases, and assist with returns and exchanges. You will guide members on self-service technology and help locate items while maintaining a safe and organized store environment.

The role emphasizes customer-first service, teamwork, and adherence to store policies, with opportunities to contribute to continuous improvement of processes and training new frontline staff.