Member Services Specialist – Energy & Fiber

SmartRecruiters, Inc.; Markle (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Life Insurance

Short-term Disability Insurance

Long-term Disability Insurance

Sick Leave and PTO

Fully funded Pension

Traditional 401K and Roth 401K with a

Job summary

Heartland REMC is now accepting applications for a Consumer Services Representative. You will represent Heartland REMC and Heartland Highspeed Fiber in a friendly, professional manner, assist members with electric and fiber services, billing, payment arrangements, and account information, and promote programs to better serve the consumer.

Applicants should have strong people skills, the ability to resolve problems, and the willingness to work at either office in Markle or Wabash, Indiana.

Qualifications

• Customer service experience preferred.
• Ability to handle difficult customers and de-escalate situations.
• Knowledge of office equipment and Microsoft Office products.

Responsibilities

• Represent Heartland REMC and Heartland Highspeed Fiber in a friendly, professional manner.
• Assist members with billing, payment arrangements, and account information.
• Promote programs to better serve the consumer and resolve inquiries.

Skills

Customer service

Communication

Problem solving

Education

Associates degree

Tools

Microsoft Office

Job description

Heartland REMC is now accepting applications for a Consumer Services Representative. You will represent Heartland REMC and Heartland Highspeed Fiber in a friendly, professional manner, assist members with electric and fiber services, billing, payment arrangements, and account information, and promote programs to better serve the consumer.

Applicants should have strong people skills, the ability to resolve problems, and the willingness to work at either office in Markle or Wabash, Indiana.