Consumer Services Representative

SmartRecruiters, Inc.; Markle (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Life Insurance

Short-term Disability Insurance

Long-term Disability Insurance

Sick Leave and PTO

Fully funded Pension

Traditional 401K and Roth 401K with a

Job summary

Heartland REMC is now accepting applications for a Consumer Services Representative. You will represent Heartland REMC and Heartland Highspeed Fiber in a friendly, professional manner, assist members with electric and fiber services, billing, payment arrangements, and account information, and promote programs to better serve the consumer.

Applicants should have strong people skills, the ability to resolve problems, and the willingness to work at either office in Markle or Wabash, Indiana.

Qualifications

• Customer service experience preferred.
• Ability to handle difficult customers and de-escalate situations.
• Knowledge of office equipment and Microsoft Office products.

Responsibilities

• Represent Heartland REMC and Heartland Highspeed Fiber in a friendly, professional manner.
• Assist members with billing, payment arrangements, and account information.
• Promote programs to better serve the consumer and resolve inquiries.

Skills

Customer service

Communication

Problem solving

Education

Associates degree

Tools

Microsoft Office

Job description

At Heartland REMC, we’re more than just a utility provider — we’re a trusted neighbor and dedicated partner in the communities we serve. As a locally owned electric cooperative, our mission is to deliver safe, reliable, and affordable power to homes and businesses across Wabash, Wells, Huntington, parts of southwest Allen, and fringe areas of Whitley, Grant, and Adams counties. Through our subsidiary, Heartland Highspeed Fiber, we’re also expanding access to fast, reliable broadband — helping bridge the digital divide and support the evolving needs of our members, now serving over 6,000 fiber customers.

With over 2,300 miles of power lines and more than 15,000 members, we’re proud to support the people who power our region. From our offices in Markle and Wabash, Indiana, our team works together to keep the lights on, the energy flowing, and our communities connected — guided by a strong sense of purpose and a genuine commitment to service.

At Heartland REMC, our board of directors, provides vision and leadership, but it’s our employees who make it all happen. We believe in cultivating a positive and supportive workplace where innovation is encouraged, professional growth is celebrated, and every role plays an essential part in our success — whether delivering electricity or advancing fiber connectivity.

Job Description

Heartland REMC is now accepting applications for a Consumer Services Representative position. Job responsibilities include, but are not limited to, representing Heartland REMC and Heartland Highspeed Fiber in a friendly and professional manner that positively influences all visitors and contacts. Assists members in establishing, maintaining, and disconnecting electric and fiber services in accordance with the policies established by Heartland REMC and Heartland Highspeed Fiber. Assists members with billing, payment arrangements, and account information, and promotes programs to better serve the consumer. Applicants should have considerable skill in effectively dealing with a variety of people under difficult circumstances. Must be able to listen and respond courteously to members' comments and complaints, resolve problems within the scope of this position, and refer specific problems and inquiries to the appropriate Cooperative personnel. Applicants must be willing to work at either office.

Heartland REMC offers a competitive salary and benefits, as well as an opportunity for professional growth.

Heartland REMC is an Equal Opportunity Employer

Qualifications

Associates degree is preferred but not required.

Candidates must also have knowledge of office equipment and computer experiences including Microsoft Office products.

Additional Information

What is in it for you:

• Family oriented workplace
• Medical, Dental, and Vision insurance
• Life Insurance
• Short-term Disability Insurance
• Long-term Disability Insurance
• Sick Leave and PTO
• Fully funded Pension
• Traditional 401K and Roth 401K program with a company match
• 11 paid holidays

No phone calls please.