Member Services Specialist: Community & Admin Support

Ams Nw; Portland, Northern (OR, KY); Hybrid; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with company match

Education reimbursement

Paid vacation, sick time, and holidays

Opportunities to learn new skills and

A supportive, team-oriented work

Job summary

AMS | Association Management Services NW is seeking a Member Services Specialist to be the first point of contact for homeowners, board members, and vendors. This role emphasizes friendly customer service, organized administration, and strong team collaboration in an office setting.

The position supports daily operations, communication routing, and data entry across company systems, with a Monday–Friday in-office schedule. Compensation ranges from $19 to $21 per hour and includes benefits.

Qualifications

• Previous customer service or administrative experience.
• Strong communication skills and a professional, friendly approach.
• Good organization and attention to detail.
• Ability to stay on top of multiple tasks and priorities.
• Comfortable working with phones, email, and computer systems throughout the day.
• A team-oriented attitude and willingness to jump in and help where needed.
• Dependable, adaptable, and helpful.

Responsibilities

• Answer incoming phone calls and emails and provide friendly, professional assistance.
• Help homeowners, board members, and vendors with general questions and requests.
• Determine where questions or requests need to go and make sure they reach the appropriate team member.
• Follow up on requests and help keep items moving.
• Enter and maintain accurate information in company systems.
• Process incoming mail and assist with general office responsibilities.
• Help with scheduling, coordination, and other administrative tasks and projects.
• Work closely with other team members to provide a positive experience for the communities we serve.

Skills

Customer service

Communication

Organization

Multitasking

Phone & Email

Job description

AMS | Association Management Services NW is seeking a Member Services Specialist to be the first point of contact for homeowners, board members, and vendors. This role emphasizes friendly customer service, organized administration, and strong team collaboration in an office setting.

The position supports daily operations, communication routing, and data entry across company systems, with a Monday–Friday in-office schedule. Compensation ranges from $19 to $21 per hour and includes benefits.