Member Services Specialist — Call Center & Digital Support

Forest Area Federal Credit Union; Fife Lake (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Forest Area Federal Credit Union is seeking a friendly, detail-oriented Contact Center Representative to provide exceptional service to our members. You’ll engage with members via phone, email, and digital channels, assist with account questions and transactions, and resolve issues with care.

The role emphasizes confidentiality, compliance, and opportunities to cross-sell Credit Union products, while maintaining a positive, professional attitude in a fast-paced environment.

Qualifications

• Excellent communication and problem-solving skills.
• A positive, professional attitude.
• Ability to multitask in a fast-paced environment.
• Customer service or financial experience preferred (training provided).
• Maintain confidentiality and uphold compliance standards.

Responsibilities

• Deliver outstanding member service via phone, email, and digital channels.
• Assist with account questions, transactions, and online access.
• Resolve issues efficiently and with care.
• Identify opportunities to cross-sell helpful credit union products.
• Maintain confidentiality and uphold compliance standards.

Job description

Forest Area Federal Credit Union is seeking a friendly, detail-oriented Contact Center Representative to provide exceptional service to our members. You’ll engage with members via phone, email, and digital channels, assist with account questions and transactions, and resolve issues with care.

The role emphasizes confidentiality, compliance, and opportunities to cross-sell Credit Union products, while maintaining a positive, professional attitude in a fast-paced environment.