Contact Center Representative

Forest Area Federal Credit Union; Fife Lake Township (MI); Sur place; USD 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Great benefits

Room to grow

Make a real difference in your comunit

Résumé du poste

Forest Area Federal Credit Union is seeking a friendly Contact Center Representative to deliver outstanding member service by phone, email, and digital channels. You will assist with account questions, transactions, and online access, resolving issues with care.

Ideal candidates bring strong communication and problem-solving skills, a positive professional attitude, and the ability to multitask in a fast-paced environment.

Qualifications

• Excellent communication and problem-solving skills.
• Positive, professional attitude.
• Ability to multitask in a fast-paced environment.
• Customer service or financial experience preferred (training provided).

Responsabilités

• Deliver outstanding member service via phone, email, and digital channels.
• Assist with account questions, transactions, and online access.
• Resolve issues efficiently and with care.
• Identify opportunities to cross-sell helpful credit union products.
• Maintain confidentiality and uphold compliance standards.

Connaissances

Excellent communication

Problem-solving

Positive attitude

Multitasking

Description du poste

Join a team where passion, respect, and integrity drive everything we do! At Forest Area Federal Credit Union, we’re looking for a friendly, detail-oriented Contact Center Representative to provide exceptional service to our members.

What You’ll Do

• Deliver outstanding member service via phone, email, and digital channels

• Assist with account questions, transactions, and online access

• Resolve issues efficiently and with care

• Identify opportunities to cross-sell helpful credit union products

• Maintain confidentiality and uphold compliance standards

What You Bring

• Excellent communication and problem-solving skills

• A positive, professional attitude

• Ability to multitask in a fast-paced environment

• Customer service or financial experience preferred (training provided)

Why You’ll Love It Here

• Supportive, values-driven culture (Respect, Integrity, Empowerment, Passion, Innovation)

• Great benefits and room to grow

• Make a real difference in your community every day