Member Services Specialist - Call Center

Security Service Federal Credit Union; El Paso (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Security Service Federal Credit Union is seeking a customer-focused professional to promote SSFCU products and services to existing and potential members. The role emphasizes delivering outstanding service through all contact channels and following established policies and procedures.

Ideal candidates have strong officer-level skills, proficiency in assistance and escalation, and a commitment to empowering decisions that balance member needs with the credit union's objectives.

Qualifications

• High school diploma or equivalent is required.
• Strong customer service and call center experience.
• Ability to explain SSFCU products and services clearly and professionally.
• Demonstrates empowerment and decision-making while balancing member and credit union interests.

Responsibilities

• Promote SSFCU products and services to members via all contact channels.
• Provide outstanding service and follow policies and procedures.
• Support escalated member situations and assist MCC agents.
• Mentor peers and contribute to team environment.

Skills

Officer Level Skills

Assist and Escalation skills

Customer service

Decision making

Education

High school diploma

Tools

Word

Excel

Internet

Job description

Security Service Federal Credit Union is seeking a customer-focused professional to promote SSFCU products and services to existing and potential members. The role emphasizes delivering outstanding service through all contact channels and following established policies and procedures.

Ideal candidates have strong officer-level skills, proficiency in assistance and escalation, and a commitment to empowering decisions that balance member needs with the credit union's objectives.