Member Services Specialist: Build Relationships for Growth

First Tech Federal Credit Union; Andover (MA); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) match

Paid time off

Paid holidays

Employee pricing on lending products

Job summary

First Tech Federal Credit Union in Andover, MA is seeking a front-line Member Service professional. You will identify members’ needs, educate on products, open memberships and accounts, and assist with loan processing and notary services.

The role requires 1–3 years of relevant experience, strong verbal communication, and basic Word/Excel skills. The position is on-site in Andover with a competitive hourly compensation.

Qualifications

• High School diploma or equivalent.
• 1-3 years related experience.
• Verbal Communication skills.
• Technical skills (Word, Excel, Email).
• Bilingual skills a plus.

Responsibilities

• Identify member needs and build relationships to cross-sell products and meet sales goals.
• Explain DCU products, open memberships/accounts/loans per guidelines, and offer Notary services.
• Process loan requests, verify conditions, and ensure documents are complete before closings.
• Process teller transactions and assist with end-of-day balancing.
• Audit membership applications, account maintenance forms, loans, and related files.
• Follow DCU policies and security guidelines to minimize fraud risk.
• Provide coverage in other DCU areas when needed.
• Suggest efficiency and process improvement ideas.

Skills

Verbal Communication

Technical skills

Bilingual

Education

High School diploma or equivalent

Tools

Word

Excel

Email

Job description

First Tech Federal Credit Union in Andover, MA is seeking a front-line Member Service professional. You will identify members’ needs, educate on products, open memberships and accounts, and assist with loan processing and notary services.

The role requires 1–3 years of relevant experience, strong verbal communication, and basic Word/Excel skills. The position is on-site in Andover with a competitive hourly compensation.