Member Services Specialist – Banking & Accounts Expert

Navy Federal Credit Union; United States; On-site; USD 52,000 - 72,000; Full time

Job summary

Navy Federal Credit Union seeks a candidate to provide members and prospective members the full range of banking products and services, including checking, savings, IRA, loans, and cards. The role performs moderately complex platform banking tasks under supervision while building confidence and independence.

This position is eligible for the TalentQuest employee referral program. Hours are Monday–Saturday, based on business needs.

Qualifications

• Build relationships with members and colleagues with tact.
• Strong research, analytical and problem-solving skills.
• Ability to work independently and in a team.
• Remain calm in high-production environments.
• Navigate multiple systems efficiently.
• Sound judgment and informed decision making.
• Adapt to change in a dynamic environment.
• Strong verbal and written communication.

Responsibilities

• Provide members and prospective members with a full range of banking products and services, including checking, savings, IRA, loans, and cards.
• Perform moderately complex platform banking functions under supervision while developing independence.

Skills

Relationship building

Research skills

Problem solving

Independent work

Team player

Adaptability

Systems navigation

Decision making

Change management

Communication skills

Job description

Navy Federal Credit Union seeks a candidate to provide members and prospective members the full range of banking products and services, including checking, savings, IRA, loans, and cards. The role performs moderately complex platform banking tasks under supervision while building confidence and independence.

This position is eligible for the TalentQuest employee referral program. Hours are Monday–Saturday, based on business needs.