Member Services Specialist: Banking & Relationships

Navy Federal Credit Union; Downey (CA); On-site; USD 21,000 - 30,000; Part time

Job summary

Navy Federal Credit Union in Downey, CA is seeking a part-time service professional to assist members with deposits, loans and everyday banking needs. You will provide friendly, accurate guidance and handle routine transactions with care.

Work with teammates to cross-sell products, resolve basic account issues, and ensure compliance with banking regulations. Training is provided, with hours Monday through Saturday based on business needs.

Qualifications

• Experience building relationships through rapport and trust.
• Strong research, analytical and problem-solving skills.
• Experience working independently and in a team.
• Ability to stay composed in a fast-paced environment.
• Familiarity with navigating multiple systems and adapting to change.
• Good verbal and written communication with members and colleagues.
• Preferred knowledge of deposit and loan products.

Responsibilities

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and enhance member relationships through education.
• Understand and comply with all relevant federal and institutional regulations related to financial products and services.
• Support team members by sharing knowledge and best practices as experience grows.
• Ensure cash and other negotiable instruments are handled properly and securely.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
• Perform other duties as assigned.

Skills

Customer service

Communication

Problem-solving

Teamwork

Adaptability

Attention to detail

Job description

Navy Federal Credit Union in Downey, CA is seeking a part-time service professional to assist members with deposits, loans and everyday banking needs. You will provide friendly, accurate guidance and handle routine transactions with care.

Work with teammates to cross-sell products, resolve basic account issues, and ensure compliance with banking regulations. Training is provided, with hours Monday through Saturday based on business needs.