Member Services Specialist

Navy Federal Credit Union; Downey (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Navy Federal Credit Union is seeking a frontline associate in Downey, CA to provide members with the full range of banking products and services. You will assist with opening and maintaining deposit accounts, loans, and other financial products, while ensuring accuracy and regulatory compliance.

The role emphasizes member education and cross-selling opportunities to strengthen relationships. Available Monday–Saturday with hours based on business needs; training and benefits accompany a

Qualifications

• Experience building effective relationships through rapport and diplomacy.
• Strong research, analytical, and problem-solving skills.
• Ability to work independently and in a team environment.
• Ability to maintain composure in a high-production environment.
• Experience navigating multiple banking systems and evolving technologies.
• Sound judgment to make informed decisions.
• Ability to embrace change initiatives in a dynamic environment.
• Strong verbal and written communication with members and colleagues.

Responsibilities

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and enhance member relationships through education.
• Understand and comply with relevant regulations related to financial products and services.
• Support team members by sharing knowledge as experience grows.
• Ensure cash and other negotiable instruments are handled securely.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
• Perform other duties as assigned.

Skills

Relationship building

Research & problem solving

Independent + team work

Calm under pressure

Systems navigation

Judgment & decision making

Adaptability to change

Verbal & written communication

Tools

Banking software systems

Job description

Navy Federal Credit Union is seeking a frontline associate in Downey, CA to provide members with the full range of banking products and services. You will assist with opening and maintaining deposit accounts, loans, and other financial products, while ensuring accuracy and regulatory compliance.

The role emphasizes member education and cross-selling opportunities to strengthen relationships. Available Monday–Saturday with hours based on business needs; training and benefits accompany a