Part-Time Member Services Advisor – Banking & Accounts

Navy Federal Credit Union; Inglewood (CA); On-site; USD 22,000 - 33,000; Part time

Job summary

Navy Federal Credit Union in Inglewood, CA is hiring for a part-time member service associate. You will assist members with deposits, loans, and other financial products, and provide basic guidance to meet member needs. Training will prepare you to handle routine transactions and support cross-selling initiatives.

You will work in a dynamic, member-focused environment, maintaining accuracy and compliance with applicable regulations, while developing independence and product knowledge.

Qualifications

• Experience in building effective relationships through rapport, trust, diplomacy, and tact.
• Effective research, analytical, and problem-solving skills.
• Experience working independently and in a team environment.
• Experience maintaining composure in a high-production and changing environment.
• Experience navigating multiple systems efficiently and adapt to evolving technologies.
• Effective skill exercising sound judgment and make informed decisions.
• Ability to embrace and support change initiatives in a dynamic and continuously evolving environment.
• Effective verbal and written communication skills to engage with members and colleagues.
• Desired: Working knowledge of deposit and loan products, services, and operational procedures.
• Desired: Experience in customer service, preferably in banking or a financial institution.

Responsibilities

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and enhance member relationships through education.
• Understand and comply with all relevant federal and institutional regulations related to financial products and services.
• Support team members by sharing knowledge and best practices as experience grows.
• Ensure cash and other negotiable instruments are handled properly and securely.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
• Perform other duties as assigned.

Skills

Relationship building

Communication skills

Problem solving

Teamwork

Adaptability

Attention to detail

Job description

Navy Federal Credit Union in Inglewood, CA is hiring for a part-time member service associate. You will assist members with deposits, loans, and other financial products, and provide basic guidance to meet member needs. Training will prepare you to handle routine transactions and support cross-selling initiatives.

You will work in a dynamic, member-focused environment, maintaining accuracy and compliance with applicable regulations, while developing independence and product knowledge.