Member Services Specialist - Banking & Relationships

Navy Federal Credit Union; Peoria (AZ); On-site; USD 19,000 - 25,000; Part time

Job summary

Navy Federal Credit Union in Glendale, AZ is seeking a part-time associate to assist members with deposit accounts, loans, and other financial products. You will provide basic counseling on available options and process routine transactions under supervision, while building confidence and independence over time.

Ideal candidates bring strong interpersonal skills, proven problem-solving ability, and the ability to work both independently and as part of a team in a dynamic banking environment.

Qualifications

• Experience in building effective relationships through rapport, trust, diplomacy, and tact.
• Effective research, analytical, and problem-solving skills.
• Experience working independently and in a team environment.
• Experience maintaining composure in a high-production and changing environment.
• Experience navigating multiple systems efficiently and adapt to evolving technologies.
• Effective skill exercising sound judgment and make informed decisions.
• Ability to embrace and support change initiatives in a dynamic and continuously evolving environment.
• Effective verbal and written communication skills to engage with members and colleagues.

Responsibilities

• Provide basic counseling on available products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other financial products
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross-service products and enhance member relationships through education
• Understand and comply with all relevant federal and institutional regulations related to financial products and services
• Support team members by sharing knowledge and best practices as experience grows
• Ensure cash and other negotiable instruments are handled properly and securely
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
• Perform other duties as assigned

Skills

Relationship-building

Analytical skills

Teamwork

Problem solving

Adaptability

Verbal & written communication

Job description

Navy Federal Credit Union in Glendale, AZ is seeking a part-time associate to assist members with deposit accounts, loans, and other financial products. You will provide basic counseling on available options and process routine transactions under supervision, while building confidence and independence over time.

Ideal candidates bring strong interpersonal skills, proven problem-solving ability, and the ability to work both independently and as part of a team in a dynamic banking environment.