Member Services Specialist – Banking & Fraud Support

The County Federal Credit Union; Caribou (ME); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401k with employer contribution up to

Health insurance

Vision insurance

Paid time off

Tuition reimbursement

Profit sharing

Job summary

The County Federal Credit Union is seeking a positive professional to join our team as Member Services Center Representative located in Caribou, Maine. This role involves answering telephone calls, routing inquiries with minimal transfers, and processing telephone transactions for members.

You will gather information, troubleshoot debit card issues, and remain vigilant about fraud and scam activity while updating member records.

Qualifications

• Strong written and verbal communication skills.
• Ability to handle telephone interactions and process transactions accurately.
• Ability to gather information and identify solutions for members.

Responsibilities

• Answer telephone calls and direct to appropriate person with minimal transfers.
• Process telephone transactions for members.
• Gather information and identify solutions for members and potential members.
• Resolve debit card issues and monitor for fraud or scam activity.
• Maintain member account information in the computer system.
• Perform other duties as assigned.

Skills

Customer service

Verbal communication

Telephone handling

Problem solving

Job description

The County Federal Credit Union is seeking a positive professional to join our team as Member Services Center Representative located in Caribou, Maine. This role involves answering telephone calls, routing inquiries with minimal transfers, and processing telephone transactions for members.

You will gather information, troubleshoot debit card issues, and remain vigilant about fraud and scam activity while updating member records.