Member Services Center Specialist - Help Members Thrive

The-County-Federal-Credit-Union; Caribou (ME); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401k plan

Health insurance

Vision insurance

Paid time off

Tuition reimbursement

Profit sharing

Job summary

The County Federal Credit Union in Caribou, ME is seeking a positive Member Services Center Representative to join our team. You will handle member inquiries by phone, process transactions, and help solve issues with care and professionalism.

We value clear communication, attentiveness, and the ability to safeguard member information while delivering friendly support. This role offers development opportunities within a community-focused credit union.

Qualifications

• High level written and verbal communication skills.
• Ability to assist members with information and solutions.
• Experience handling telephone-based customer service is a plus.
• Attention to accuracy in updating member records.

Responsibilities

• Answer telephone calls and route to the appropriate party with minimal transfers.
• Process telephone transactions for members.
• Gather information to identify solutions for members and potential members.
• Address debit card issues and monitor for fraud activity.
• Maintain member account information in the computer system.

Skills

Written and verbal communication

Customer service

Problem solving

Attention to detail

Job description

The County Federal Credit Union in Caribou, ME is seeking a positive Member Services Center Representative to join our team. You will handle member inquiries by phone, process transactions, and help solve issues with care and professionalism.

We value clear communication, attentiveness, and the ability to safeguard member information while delivering friendly support. This role offers development opportunities within a community-focused credit union.