Member Service Center Representative

The-County-Federal-Credit-Union; Caribou (ME); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

401k plan

Health insurance

Vision insurance

Paid time off

Tuition reimbursement

Profit sharing

Résumé du poste

The County Federal Credit Union in Caribou, ME is seeking a positive Member Services Center Representative to join our team. You will handle member inquiries by phone, process transactions, and help solve issues with care and professionalism.

We value clear communication, attentiveness, and the ability to safeguard member information while delivering friendly support. This role offers development opportunities within a community-focused credit union.

Qualifications

• High level written and verbal communication skills.
• Ability to assist members with information and solutions.
• Experience handling telephone-based customer service is a plus.
• Attention to accuracy in updating member records.

Responsabilités

• Answer telephone calls and route to the appropriate party with minimal transfers.
• Process telephone transactions for members.
• Gather information to identify solutions for members and potential members.
• Address debit card issues and monitor for fraud activity.
• Maintain member account information in the computer system.

Connaissances

Written and verbal communication

Customer service

Problem solving

Attention to detail

Description du poste

The County Federal Credit Union prides itself on building lifelong relationships that support the success of our members and the communities we serve. Named one of the “Best Places to Work in Maine” and if you are a professional looking for a career not just a job, you are looking in the right place! We focus on career development and promotion – people are the core of everything we do. We offer a competitive benefits package including a very strong 401k plan with an employer contribution up to 15%, health and vision insurance options with 90% of the premium paid for the employee, generous paid time off, tuition reimbursement, profit sharing and more!

The County Federal Credit Union is seeking a positive professional to join our team as Member Services Center Representative located in Caribou, Maine. This position will be responsible for answering telephone calls, direct all telephone calls to the appropriate person with minimum transfers, processing telephone transactions for members, gathering information and identify solutions for members and potential members, ability to problem-solve debit card issues, remain informed, alert and vigilant as it relates to fraud and/or scam activity, maintain member account information on computer system, and other duties as assigned.

The right candidate should have strong written and verbal communication skills and have the ability to interact professionally which is essential for this position.

This is a great opportunity for a career if you enjoy positively impacting people’s lives and want to contribute to our mission,

Equal Opportunity Employer