Member Service Center Assistant Manager

Maine Credit Union League; Caribou (ME); On-site; USD 42,000 - 54,000; Full time

Job summary

The County FCU in Caribou, ME is hiring a full-time Member Service Center Assistant Manager at the Caribou branch. This role offers the chance to lead a team, drive exceptional member service, and contribute to our mission of supporting members and communities.

Join a workplace recognized for its people-focused culture and strong benefits while helping members with accounts, services, and center operations. This position emphasizes coaching, service excellence, and effective problem resolution.

Responsibilities

• Provide superior member service to the Member Service Manager and members during every interaction or transaction.
• Ensure members and potential members receive fast, courteous, and accurate service by phone; explain services, set up new accounts, respond to problems, and direct calls to the appropriate area.
• Assist and train other call center representatives.

Job description

Overview

The County FCU is hiring a Member Service Center Assistant Manager in Caribou.

The County FCU prides itself on building lifelong relationships that support the success of our members and the communities we serve. Named one of the “Best Places to Work in Maine” and if you are a professional looking for a career not just a job, you are looking in the right place! We focus on career development and promotion – people are the core of everything we do. We offer a competitive benefits package including a very strong 401k plan with an employer contribution up to 15%, health and vision insurance options with 90% of the premium paid for the employee, generous paid time off, tuition reimbursement, profit sharing and more!

The County FCU has an immediate opening for a full-time Member Service Center Assistant Manager at the Caribou branch.

This is a great opportunity for a career if you enjoy positively impacting people’s lives and want to contribute to our mission.

Responsibilities

• Provide superior member service to the Member Service Manager and members during every interaction or transaction.
• Ensure members and potential members receive fast, courteous, and accurate service by phone; explain services, set up new accounts, respond to problems, and direct calls to the appropriate area.
• Assist and train other call center representatives.