Member Service Center Assistant Manager — Lead & Develop Team

Maine Credit Union League; Caribou (ME); On-site; USD 42,000 - 54,000; Full time

Job summary

The County FCU in Caribou, ME is hiring a full-time Member Service Center Assistant Manager at the Caribou branch. This role offers the chance to lead a team, drive exceptional member service, and contribute to our mission of supporting members and communities.

Join a workplace recognized for its people-focused culture and strong benefits while helping members with accounts, services, and center operations. This position emphasizes coaching, service excellence, and effective problem resolution.

Responsibilities

• Provide superior member service to the Member Service Manager and members during every interaction or transaction.
• Ensure members and potential members receive fast, courteous, and accurate service by phone; explain services, set up new accounts, respond to problems, and direct calls to the appropriate area.
• Assist and train other call center representatives.

Job description

The County FCU in Caribou, ME is hiring a full-time Member Service Center Assistant Manager at the Caribou branch. This role offers the chance to lead a team, drive exceptional member service, and contribute to our mission of supporting members and communities.

Join a workplace recognized for its people-focused culture and strong benefits while helping members with accounts, services, and center operations. This position emphasizes coaching, service excellence, and effective problem resolution.