Member Service Specialist: Payments & Solutions

Service First Federal Credit Union; Montandon (PA); On-site; USD 38,000 - 48,000; Full time

Job summary

Service 1st Federal Credit Union in Montandon, PA seeks a friendly Member Service Representative to help members achieve routine financial goals and deliver outstanding service. You will process transactions and assist with questions while promoting bank products.

Responsibilities include handling deposits, withdrawals, transfers, loan payments, and card transactions; balancing cash drawers; and solving member inquiries.

Qualifications

• 1–3 years of experience in customer service, cash handling, sales, banking or financial services.
• High school education or GED required.
• Strong interpersonal and computer skills.

Responsibilities

• Receives and processes member financial transactions.
• Cross-sells various deposit, loan and convenience services.
• Researches and resolves member account questions and concerns.
• Maintains cash drawer and balances cash daily; handles cash shipments.
• Follows security and policy guidelines; performs other duties as assigned.

Skills

Customer service

Cash handling

Sales

Communication

Problem solving

Education

High School Diploma or GED

Job description

Service 1st Federal Credit Union in Montandon, PA seeks a friendly Member Service Representative to help members achieve routine financial goals and deliver outstanding service. You will process transactions and assist with questions while promoting bank products.

Responsibilities include handling deposits, withdrawals, transfers, loan payments, and card transactions; balancing cash drawers; and solving member inquiries.