Member Services Specialist: Banking & Client Solutions

Austin Community College; Aurora (CO); On-site; USD 35,000 - 50,000; Full time

Job summary

Austin Community College is seeking a full-time Member Service Representative in Aurora, Colorado. The role involves providing members and prospective members with a full range of financial products and services. Responsibilities include assisting members with deposit accounts, addressing discrepancies, and ensuring compliance with federal regulations. Candidates should have experience in customer service and effective communication skills, as well as the ability to adapt in a dynamic environment. Availability from Monday to Saturday is required based on business needs.

Qualifications

• Experience in customer service, preferably in banking or a financial institution.
• Effective skill exercising sound judgment and making informed decisions.
• Experience maintaining composure in a high-production environment.

Responsibilities

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts.
• Process routine transactions, including deposits, withdrawals, and loan payments.

Skills

Effective research, analytical, and problem-solving skills

Experience in building effective relationships

Effective verbal and written communication skills

Experience working independently and in a team environment

Ability to embrace and support change initiatives

Job description

Austin Community College is seeking a full-time Member Service Representative in Aurora, Colorado. The role involves providing members and prospective members with a full range of financial products and services. Responsibilities include assisting members with deposit accounts, addressing discrepancies, and ensuring compliance with federal regulations. Candidates should have experience in customer service and effective communication skills, as well as the ability to adapt in a dynamic environment. Availability from Monday to Saturday is required based on business needs.