Member Services Shift Lead — Guest Experience

Jewish Community Center of Dallas; Dallas (TX); On-site; USD 25,000 - 29,000; Full time

Job summary

The Jewish Community Center of Dallas is seeking a Member Services Shift Manager to serve as the face of the Welcome Desks, delivering concierge-level customer service and helping create a welcoming, efficient experience for members and guests. This full-time, non-exempt role requires flexibility in scheduling and offers benefits.

Responsibilities include leading member engagement, performing POS transactions, and ensuring policy adherence while maintaining up-to-date knowledge of programs and

Qualifications

• Experience delivering friendly, concierge-level service to members and guests.
• Proficient with basic computer apps and POS systems.
• Familiarity with CRM systems and Excel desired.
• Strong communication and problem-solving skills.

Responsibilities

• Create a welcoming first impression for visitors and members.
• Provide information, assistance, and high-quality customer service at Welcome Desks.
• Follow procedures for access to the facility and daily operations.
• Maintain up-to-date knowledge of programs, events and facilities.
• Assist with logging in, account navigation, and POS transactions.
• Act as supervisor on duty outside standard hours when needed.

Skills

Customer service

POS transactions

CRM familiarity

Microsoft Office

Excel

Team player

Problem solving

Communication skills

Tools

CRM software

POS software

Office Suite

Job description

The Jewish Community Center of Dallas is seeking a Member Services Shift Manager to serve as the face of the Welcome Desks, delivering concierge-level customer service and helping create a welcoming, efficient experience for members and guests. This full-time, non-exempt role requires flexibility in scheduling and offers benefits.

Responsibilities include leading member engagement, performing POS transactions, and ensuring policy adherence while maintaining up-to-date knowledge of programs and