Member Services & Safety Lead

Crossroads YMCA; Gary (IN); On-site; USD 20,664 - 28,929; Part time

Job summary

Crossroads YMCA in Gary, IN is seeking a part‑time Leader on Duty to supervise the branch, manage safety, and guide staff and members. The role emphasizes strong interpersonal skills and the ability to resolve conflicts while promoting a welcoming, fun culture.

Under the Designated Director, you will respond to emergencies, assist with member services, and ensure daily operations run smoothly, including basic maintenance and adherence to YMCA policies.

Qualifications

• Minimum of 3 years of customer service experience.
• Previous management experience is required.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to relate and communicate effectively to diverse groups of people from all social and economic segments of the community.
• Complete New Employee Orientation, MOD Orientation Training, and CPR/AED/First Aid/Oxygen certification within 30 days of hire.

Responsibilities

• Supervise and direct the branch operations and staff, especially in emergencies.
• Greet members and provide courteous customer service.
• Promote a safe, friendly, and fun culture within the YMCA.
• Sell memberships and programs; assist with recruitment and retention.
• Monitor facility safety and serve as first responder per procedures.

Skills

Customer service

Interpersonal communication

Problem solving

Diversity communication

Emergency responsiveness

Job description

Crossroads YMCA in Gary, IN is seeking a part‑time Leader on Duty to supervise the branch, manage safety, and guide staff and members. The role emphasizes strong interpersonal skills and the ability to resolve conflicts while promoting a welcoming, fun culture.

Under the Designated Director, you will respond to emergencies, assist with member services, and ensure daily operations run smoothly, including basic maintenance and adherence to YMCA policies.