Leader on Duty

Crossroads YMCA; Alaska; On-site; USD 17,000 - 24,000; Part time

Job summary

Crossroads YMCA in Crown Point, IN is hiring a Part Time Leader on Duty to supervise staff and keep members safe in a welcoming setting. You will manage daily operations, handle emergencies, and support membership growth and satisfaction.

The role requires strong interpersonal skills, excellent service orientation, and the ability to engage a diverse community. Morning availability is preferred, with pay starting at $15 per hour and up based on experience.

Qualifications

• Minimum of 1 year of customer service and supervisory experience.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to relate to diverse groups and promote a welcoming, safe environment.

Responsibilities

• Supervise and direct staff and members in emergencies and daily operations.
• Greet members, provide courteous service, and promote memberships and programs.
• Monitor safety, implement service strategies, and respond to inquiries promptly.
• Ensure adherence to YMCA policies and conduct; collaborate with leadership.
• Perform light housekeeping and maintain a neat, professional appearance.

Skills

Customer service

Supervisory experience

Interpersonal communication

Conflict resolution

Job description

Job Details

Job Location: YMCA Sportscenter at Crown Point - Crown Point, IN 46307. Position Type: Part Time. Pay starting at $15.00 per hour and up based on experience. If safety and security in a welcoming environment is your passion, we have just the position for you. Come join our Leader on Duty team and be a part of a rewarding and transformational organization! We are looking for a motivated & energetic individual who has morning availability.

POSITION SUMMARY

This position supports the work of the YMCA, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. Under the direction of the Designated Director, the Leader on Duty will be responsible for supervising, monitoring, and providing direction, especially in emergency and conflict situations, for the entire branch and grounds, including parking lots. This person will have strong interpersonal skills and be able to relate to all age groups to prevent, minimize and resolve issues as well as promote a safe, friendly, and fun culture within the organization. The Leader on Duty is responsible for but not limited to: customer centric values, membership growth, participant satisfaction, member and staff retention and safety, staff supervision, onboarding, training, and coaching. As a Leader on Duty at the YMCA, you lead an environment that is inviting and serves all.

ESSENTIAL FUNCTIONS

• Effectively communicate the mission, vision, and values of the Crossroads YMCA.
• Greet and assist all members, guests, and staff in a courteous and professional manner.
• Provide excellent customer service.
• Ensures that daily care of members is a key priority by providing supervision, leadership, support, and direction to team members and guests.
• Implement member service and engagement strategies that support the recruitment of new members and the retention of existing members in a welcoming environment.
• Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships and programs.
• Build relationships with members; helps members connect with one another and the YMCA.
• Respond to all member and community inquiries and concerns in a timely manner.
• Informs supervisor/director of unusual situations or unresolved issues in a timely manner.
• Applies all YMCA policies and Code of Conduct behaviors while dealing with membership services.
• Diligently monitor facility for safety and service interventions; serve as first responder and follow specific emergency procedures.
• Collaborate with Y Leadership and staff to ensure excellence and consistency in security and prompt service through daily care of members, program participants and volunteers.
• Perform light housekeeping and maintenance as necessary.
• Responsible for strict adherence to all Y policies and procedures with particular attention on safety and professional conduct.
• Performs other duties as assigned.

QUALIFICATIONS

• Minimum of 1 year of customer service and supervisory experience.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to relate and communicate effectively to diverse groups of people from all social and economic segments of the community.
• Complete New Employee Orientation, MOD Orientation Training, and CPR/AED/First Aid/Oxygen certification within 30 days of hire.

YMCA COMPETENCIES (Team Leader)

The National YMCA Mission: To put Christian principles into practice through programs that build healthy spirit, mind, and body for all. Caring: Fosters a supportive and inclusive team environment. Encourages collaboration and staff well-being. Honesty: Builds trust by being transparent in decision-making and feedback. Encourages open dialogue. Respect: Creates a respectful team culture. Resolves conflict with fairness and professionalism. Responsibility: Holds self and team accountable for goals. Provides feedback and supports growth.

WORK ENVIRONMENT & PHYSICAL DEMANDS

Visual, auditory, and verbal ability to communicate effectively. Must dress in business casual. Must have a high level of alertness, concentration, and initiative. Sufficient strength, agility, and mobility to perform job responsibilities. Ability to lift 50 lbs. and stand, walk, or sit for extended periods of time; occasionally stoop/bend. Maintain a neat and professional appearance at all times. Qualifications