Leader on Duty

Crossroads YMCA; Gary (IN); On-site; USD 20,664 - 28,929; Part time

Job summary

Crossroads YMCA in Gary, IN is seeking a part‑time Leader on Duty to supervise the branch, manage safety, and guide staff and members. The role emphasizes strong interpersonal skills and the ability to resolve conflicts while promoting a welcoming, fun culture.

Under the Designated Director, you will respond to emergencies, assist with member services, and ensure daily operations run smoothly, including basic maintenance and adherence to YMCA policies.

Qualifications

• Minimum of 3 years of customer service experience.
• Previous management experience is required.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to relate and communicate effectively to diverse groups of people from all social and economic segments of the community.
• Complete New Employee Orientation, MOD Orientation Training, and CPR/AED/First Aid/Oxygen certification within 30 days of hire.

Responsibilities

• Supervise and direct the branch operations and staff, especially in emergencies.
• Greet members and provide courteous customer service.
• Promote a safe, friendly, and fun culture within the YMCA.
• Sell memberships and programs; assist with recruitment and retention.
• Monitor facility safety and serve as first responder per procedures.

Skills

Customer service

Interpersonal communication

Problem solving

Diversity communication

Emergency responsiveness

Job description

Job Details: Location: Gary YMCA - Gary, IN 46404. Position Type: Part Time. Pay starting at $15.00 per hour based on experience.

POSITION SUMMARY

This position supports the work of the YMCA, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. Under the direction of the Designated Director, the Leader on Duty will be responsible for supervising, monitoring, and providing direction, especially in emergency and conflict situations, for the entire branch and grounds, including parking lots. This person will have strong interpersonal skills and be able to relate to all age groups to prevent, minimize, and resolve issues as well as promote a safe, friendly, and fun culture within the organization.

ESSENTIAL FUNCTIONS

• Effectively communicate the mission, vision, and values of the Crossroads YMCA.
• Greet and assist all members, guests, and staff in a courteous and professional manner.
• Provide excellent customer service.
• Ensure daily care of members by providing supervision, leadership, support, and direction to team members and guests.
• Implement member service and engagement strategies to support recruitment of new members and retention of existing members in a welcoming environment.
• Conduct interviews and/or tours responsive to the needs of prospective members; sell memberships and programs.
• Build relationships with members and help members connect with one another and the YMCA.
• Respond to all member and community inquiries and concerns in a timely manner; inform supervisor/director of unusual situations or unresolved issues promptly.
• Apply all YMCA policies and Code of Conduct behaviors while dealing with membership services.
• Diligently monitor the facility for safety and service interventions; serve as first responder and follow specific emergency procedures.
• Collaborate with Y Leadership and staff to ensure excellence and consistency in security and prompt service through daily care of members, program participants, and volunteers.
• Perform light housekeeping and maintenance as necessary.
• Adhere strictly to all Y policies and procedures with particular attention to safety and professional conduct.
• Perform other duties as assigned.

QUALIFICATIONS

• Minimum of 3 years of customer service experience.
• Previous management experience is required.
• Excellent interpersonal, communication, and problem‑solving skills.
• Ability to relate and communicate effectively to diverse groups of people from all social and economic segments of the community.
• Complete New Employee Orientation, MOD Orientation Training, and CPR/AED/First Aid/Oxygen certification within 30 days of hire.

YMCA COMPETENCIES (Team Leader)

The National YMCA Mission: To put Christian principles into practice through programs that build healthy spirit, mind, and body for all.

Mission Advancement: Models and teaches the Y’s values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fundraising.

Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance, and support.

Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high‑quality results using a formal process to measure progress.

Personal Growth: Shares new insights. Facilitates change/molds adaptability and awareness of the impact of change. Utilizes non‑threatening methods to address sensitive issues and inappropriate behavior or performance. Has functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up‑to‑date knowledge and skills in technology.

WORK ENVIRONMENT & PHYSICAL DEMANDS

• Visual, auditory, and verbal ability to communicate effectively.
• Must dress in business casual.
• Must have a high level of alertness, concentration, and initiative.
• Sufficient strength, agility, and mobility to perform job responsibilities.
• Ability to lift 50 lbs. and stand, walk, or sit for extended periods of time; occasionally stoop/bend.
• Maintain a neat and professional appearance at all times.