Member Experience & Safety Leader

Crossroads YMCA; Indiana; On-site; USD 18,000 - 30,000; Part time

Job summary

Crossroads YMCA in Shelby, IN is seeking a Part Time Leader on Duty to supervise the branch and grounds, including parking, and to promote safety, customer service, and a welcoming culture. Under the direction of the Designated Director, you will handle emergencies, resolve conflicts, supervise staff, onboard and coach team members, and drive member satisfaction and retention while upholding YMCA policies.

This role requires at least 3 years in customer service and prior management experience,

Qualifications

• Minimum of 3 years of customer service experience.
• Previous management experience is required.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to relate and communicate effectively to diverse groups of people from all social and economic segments of the community.
• Complete New Employee Orientation, MOD Orientation Training, and CPR/AED/First Aid/Oxygen certification within 30 days of hire.

Responsibilities

• Greet and assist members with courteous, professional service; supervise and direct staff.
• Implement member service and engagement strategies to recruit and retain members.
• Conduct tours and interviews; sell memberships and programs.
• Build relationships with members and connect them with the YMCA.
• Respond to member inquiries in a timely manner and inform supervisor of issues.
• Ensure adherence to YMCA policies and Code of Conduct.

Skills

Customer service

Management experience

Interpersonal skills

Emergency response

CPR/First Aid

Job description

Crossroads YMCA in Shelby, IN is seeking a Part Time Leader on Duty to supervise the branch and grounds, including parking, and to promote safety, customer service, and a welcoming culture. Under the direction of the Designated Director, you will handle emergencies, resolve conflicts, supervise staff, onboard and coach team members, and drive member satisfaction and retention while upholding YMCA policies.

This role requires at least 3 years in customer service and prior management experience,