Leader on Duty

Crossroads YMCA; Hobart (IN); On-site; USD 17,000 - 24,000; Part time

Job summary

Crossroads YMCA in Hobart, IN is seeking a part-time Manager on Duty to support a safe, welcoming environment during evenings and weekends. You will supervise the branch, respond to emergencies, and lead staff to deliver excellent service and member satisfaction.

Under the direction of the designated director, you will promote safe, friendly, and fun culture while supporting membership growth and adherence to YMCA policies.

Qualifications

• Minimum of 3 years of customer service experience.
• Previous management experience is required.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to relate and communicate effectively to diverse groups of people.

Responsibilities

• Greet members and staff; provide courteous, professional service.
• Sell memberships and programs; conduct tours.
• Lead and supervise staff; ensure safety and service.
• Respond to inquiries; inform supervisor of issues promptly.
• Maintain safety; serve as first responder per emergency procedures.
• Collaborate with leadership to ensure quality service.
• Perform light housekeeping and maintenance as needed.
• Adhere to YMCA policies and professional conduct.
• Other duties as assigned.

Skills

Customer service

Management experience

Interpersonal skills

Communication

Problem solving

Job description

Job Details

Job Location: Hobart Family YMCA - Hobart, IN 46342
Position Type: Part Time
Pay starts at $15.00 per hour and up based on experience

Position Summary

If safety and security in a welcoming environment is your passion, we have just the position for you. We are looking for a motivated & energetic individual who is available evenings and weekends. Come join our Leader on Duty team and be a part of a rewarding and transformational organization!

This position supports the work of the YMCA, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. Under the direction of the Designated Director, the Manager on Duty will supervise, monitor, and provide direction, especially in emergency and conflict situations, for the entire branch and grounds, including parking lots. This person will have strong interpersonal skills and be able to relate to all age groups to prevent, minimize, and resolve issues as well as promote a safe, friendly, and fun culture within the organization.

The Manager on Duty is responsible for, but not limited to: customer‑centric values, membership growth, participant satisfaction, member and staff retention and safety, staff supervision, onboarding, training, and coaching. As a Manager on Duty at the YMCA, you lead an environment that is inviting and serves all.

Essential Functions

• Effectively communicate the mission, vision, and values of the Crossroads YMCA. Greet and assist all members, guests, and staff in a courteous and professional manner. Provide excellent customer service. Ensure that daily care of members is a key priority by providing supervision, leadership, support, and direction to team members and guests.
• Implement member service and engagement strategies that support the recruitment of new members and the retention of existing members in a welcoming environment.
• Conduct interviews and/or tours responsive to the needs of prospective members; sell memberships and programs.
• Build relationships with members; help members connect with one another and the YMCA.
• Respond to all member and community inquiries and concerns in a timely manner. Inform supervisor/director of unusual situations or unresolved issues in a timely manner.
• Apply all YMCA policies and Code of Conduct behaviors while dealing with membership services.
• Diligently monitor facility for safety and service interventions; serve as first responder and follow specific emergency procedures.
• Collaborate with Y Leadership and staff to ensure excellence and consistency in security and prompt service through daily care of members, program participants and volunteers.
• Perform light housekeeping and maintenance as necessary.
• Ensure strict adherence to all Y policies and procedures with particular attention to safety and professional conduct.
• Perform other duties as assigned.

Qualifications

• Minimum of 3 years of customer service experience.
• Previous management experience is required.
• Excellent interpersonal, communication, and problem‑solving skills.
• Ability to relate and communicate effectively to diverse groups of people from all social and economic segments of the community.
• Complete New Employee Orientation, MOD Orientation Training, and CPR/AED/First Aid/Oxygen certification within 30 days of hire.

Competencies

The National YMCA Mission: To put Christian principles into practice through programs that build healthy spirit, mind, and body for all.

Mission Advancement: Model and teach the Y values. Ensure a high level of service with a commitment to changing lives. Provide volunteers with orientation, training, development, and recognition. Cultivate relationships to support fundraising.

Collaboration: Champion inclusion activities, strategies, and initiatives. Build relationships to create small communities. Listen empathetically and communicate for understanding when negotiating and dealing with conflict. Tailor communications to the appropriate audience. Provide staff with feedback, coaching, guidance and support.

Operational Effectiveness: Provide others with frameworks for making decisions. Conduct prototypes to support the launching of programs and activities. Develop plans and manage best practices through engagement of the team. Effectively create and manage budgets. Hold staff accountable for high‑quality results using a formal process to measure progress.

Personal Growth: Share new insights. Facilitate change and model adaptability and an awareness of the impact of change. Use non‑threatening methods to address sensitive issues and inappropriate behavior or performance. Have the functional and technical knowledge and skills required to perform well; use best practices and demonstrate up‑to‑date knowledge and skills in technology.

Work Environment & Physical Demands

• Visual, auditory, and verbal ability to communicate effectively.
• Must dress in business casual.
• Must have a high level of alertness, concentration, and initiative.
• Sufficient strength, agility, and mobility to perform job responsibilities.
• Ability to lift 50 lbs. and stand, walk, or sit for extended periods of time; occasionally stoop/bend.
• Maintain a neat and professional appearance at all times.