Member Services Representative -weekends

Core Development & Management; Bellevue (WA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in fitness and health is seeking a Member Services Representative for weekends. The role involves providing exceptional customer service, managing front desk activities, and assisting with member sign-ups and inquiries. Ideal candidates will have a passion for fitness and a customer service background. Join a dynamic team and enjoy benefits like flexible scheduling and opportunities for advancement.

Benefits

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Free Black Card membership after 90 days

Medical benefits

Dental benefits

Vision benefits

401k

Paid vacation

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Must be 18 or older.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities and answer phones.
• Assist with new member sign-up and tours.

Skills

Customer service

Problem-solving

Listening

Education

High School diploma/GED

Job description

Join to apply for the Member Services Representative - weekends role at Core Development & Management.

**Job Summary**

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system.
• Assist with new member sign-up.
• Take prospective members on tours.
• Facilitate updates to members’ accounts.
• Respond to member questions and concerns professionally and escalate as needed.
• Maintain the cleanliness and neatness of the club.

**Benefits:**

• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development

**Qualifications/Requirements:**

• Customer service background preferred.
• Basic computer proficiency.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Exceptional customer service skills.
• Strong listening and problem-solving skills.
• Diplomacy and professionalism in interactions.
• High School diploma/GED required.
• Must be 18 or older.

**Physical Demands:**

• Standing and walking during shift.
• Talking in person or on the phone.
• Occasionally lift up to 50 lbs.
• Potential exposure to chemicals.

**Additional Benefits:**

• Free Black Card membership after 90 days.
• Benefits include Medical, Dental, Vision, FSA, 401k, paid vacation, and more.

Note: Employees are employed by the franchisee, not PFHQ, and employment terms are subject to local laws.