Member Services Representative Weekends 11am - 7pm

Planet Fitness - NJ/MA One World Fitness; Pittsburgh (Allegheny County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in fitness is seeking a Member Services Representative to enhance the member experience through outstanding customer service. This role involves welcoming members and guests, managing front desk operations, and addressing inquiries with professionalism. The ideal candidate will possess a positive attitude, strong communication skills, and a passion for health and fitness. Join a vibrant team where your contributions will make a significant impact on the community's wellness journey. If you thrive in a dynamic environment and enjoy helping others, this position is perfect for you!

Qualifications

• Customer service background preferred with a passion for fitness and health.
• Must demonstrate exceptional customer service skills and reliability.

Responsibilities

• Greet members and provide exceptional customer service at the front desk.
• Handle member check-ins, sign-ups, and respond to inquiries.

Skills

Customer Service Skills

Listening Skills

Problem Solving

Positive Attitude

Education

High School diploma/GED

Tools

Basic Computer Proficiency

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk related activities including:
   1. Answer phones in a friendly manner and assist callers with a variety of questions.
   2. Check members into the system.
   3. New member sign-up.
   4. Take prospective members on tours.
3. Facilitate needed updates to member’s accounts.
4. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
5. Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

1. Customer service background preferred.
2. Basic computer proficiency.
3. A passion for fitness and health.
4. Upbeat and positive attitude!
5. Punctuality and reliability is a must.
6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
7. Strong listener with the ability to empathize and problem solve.
8. Demonstrate diplomacy in all interactions while using appropriate behavior and language.
9. High School diploma/GED equivalent required.
10. Must be 18 years of age or older.

Physical Demands

1. Continual standing and walking during shift.
2. Continual talking in person or on the phone during shift.
3. Must be able to occasionally lift up to 50 lbs.