Member Services Rep Front Desk Overnight Fri, Sat, Sun

Excelfitness; Williamsburg (VA); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading fitness company is seeking a Member Services Representative for the overnight shift on weekends. This role involves ensuring club cleanliness, providing excellent member service, and handling administrative tasks. Ideal candidates will have strong communication skills, a high school diploma, and the ability to work flexible hours.

Qualifications

• Must be at least 18 years old.
• CPR and AED certifications required before working alone.
• Comfortable standing for long periods.

Responsibilities

• Monitor and maintain club cleanliness and atmosphere.
• Input and update member information into systems.
• Provide a safe and secure environment for all members.

Skills

Communication

Team-oriented

Critical thinking

Problem-solving

Organizational skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Member Services Rep Front Desk Overnight Fri, Sat, Sun

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Responsibilities

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Ensure all proper training has been completed to operate safely and efficiently.
• Conduct regular audits to ensure the club is presentable and up to Excel standards.
• Perform club walkarounds and complete assigned cleaning or related tasks, re-inspecting as needed.
• Audit and balance cash drawers daily.
• Input and update member information into tablets and point of sale systems.
• Ensure members adhere to policies and guidelines, addressing infractions as necessary.
• Provide a safe and secure environment for all members.
• Communicate effectively with members to deliver high-quality service.
• Stock retail and janitorial items for the upcoming shift.
• Understand and adhere to company standards, resolving day-to-day member issues.
• Audit club inventory and coordinate with management on inventory orders.
• Stay current with certifications and training requirements.
• Participate in team meetings.
• Promote and assist prospects and potential members, including tours.
• Assist management with membership promotions and operational strategies.
• Ensure compliance with all legal and insurance requirements.
• Operate and assist with amenities like equipment, tanning, HydroMassage, and Total Body Enhancement, following procedures.
• Represent the company at community events and outreach activities.

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent required.
• CPR and AED certifications required before working alone; opportunities to complete training within 30 days.
• Comfortable standing for long periods.
• Excellent communication skills.
• Team-oriented, motivated, and organized.
• Critical thinking and proactive problem-solving abilities.
• Proficient in Microsoft Office and computer use.
• Ability to handle sensitive information.
• Familiarity with Planet Fitness's mission, values, and brand.

Additional Details

No supervisory responsibilities. Work environment involves standard office and custodial equipment, with noise levels potentially loud. Physical demands include standing, walking, lifting up to 75 pounds, and various vision requirements. The role may be full-time or part-time, with flexible hours including mornings, evenings, weekends, and overnights. No travel expected. Equal opportunity employer. All applicants will be notified of their rights under federal law.