Part Time Member Services Representative

Planet Fitness; Meridian Charter Township (MI); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a Part Time Member Services Representative to create a positive experience for members and guests. This role focuses on delivering exceptional customer service in a fun and energetic environment. The ideal candidate will possess a passion for fitness and health, along with strong listening and problem-solving skills. Mentorship and advancement opportunities are available, making this an excellent position for personal growth in a supportive culture. If you thrive in a dynamic setting and enjoy helping others, this opportunity is perfect for you.

Benefits

Free black card membership

Mentorship opportunities

Ongoing leadership training

Full-time employee health insurance

Qualifications

• Customer service experience preferred with a positive, upbeat attitude.
• Strong listening and problem-solving skills are essential.

Responsibilities

• Greet members and handle front desk activities with exceptional service.
• Respond promptly to member questions and maintain cleanliness of the club.

Skills

Customer service experience

Basic computer skills

Strong listening skills

Problem-solving skills

Positive attitude

Education

High School diploma or GED

Job description

Part Time Member Services Representative

Join to apply for the Part Time Member Services Representative role at Planet Fitness.

Position Overview

We are hiring a part-time MSR available to work evenings and weekends. If you enjoy working in a fun, positive, and energetic environment, and are interested in personal development and growth, this is the job for you. We pride ourselves on a culture that cares about our team and provides tools for success both inside and outside of Planet Fitness.

Role Summary

The Team Member will create a positive member experience by delivering exceptional customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet members, prospective members, and guests with exceptional service.
• Handle front desk activities including answering phones, member check-in, new member sign-up, and tours for prospective members.
• Update members’ accounts as needed.
• Respond promptly and professionally to member questions and concerns, escalating to management when necessary.
• Maintain the cleanliness and organization of the club.

Qualifications and Requirements

• Customer service experience preferred.
• Basic computer skills.
• Passion for fitness and health.
• Positive, upbeat attitude.
• Punctuality and reliability are essential.
• Excellent customer service skills, with the ability to interact professionally and exceed expectations.
• Strong listening, empathy, and problem-solving skills.
• Diplomacy and appropriate behavior in all interactions.
• High School diploma or GED required.
• Must be 18 years or older.

Benefits

• Free black card membership.
• Mentorship and advancement opportunities.
• Ongoing leadership training.
• Full-time employee health insurance.

Physical Demands

• Standing and walking during shifts.
• Talking in person or on the phone throughout the shift.
• Occasionally lifting up to 50 lbs.
• Encountering chemicals occasionally.

Note: Employees are employed by the franchisee, not PFHQ, which does not control employment matters for franchisees.