Member Services Representative PT Weekend Closer 11:30am - 7:30pm

Planet Fitness - NJ/MA One World Fitness; Cherry Hill Township (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

A fitness center in Cherry Hill Township is seeking a Member Services Representative to provide exceptional customer service to members and guests. Responsibilities include greeting, checking in members, handling front desk activities, and maintaining cleanliness. The ideal candidate should have a passion for fitness, be punctual, and possess strong customer service skills. A high school diploma is required and candidates must be at least 18 years old. This role offers a dynamic environment engaging with fitness enthusiasts.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Punctuality and reliability is a must.

Responsibilities

• Greet members, prospective members and guests providing exceptional customer service.
• Handle all front desk related activities.
• Respond to member questions and concerns in a timely manner.

Skills

Exceptional customer service skills

Strong listener

Basic computer proficiency

Ability to empathize and problem solve

Education

High School diploma/GED equivalent

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign‑up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.