Member Services Representative Shift Lead

Planet Fitness, Inc.; Raleigh (NC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

MyFlexPay

Black Card Membership

EAP

Paid PTO & Health Insurance

Job summary

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX, is seeking a Shift Leader to help manage daily operations at our Raleigh club. You will work closely with the General Manager to supervise staff, ensure a world-class member experience, and support recruitment and training.

This role offers growth within a thriving fitness network, competitive pay, and benefits. If you excel at leadership, customer service, and team development, join us at Excel Fitness and help drive club

Qualifications

• Superior customer service skills with a focus on member satisfaction.
• Previous Planet Fitness Member Service Representative experience.
• Strong supervisory, diplomatic and listening abilities.
• Basic computer proficiency (Microsoft Suite).
• Energetic, hard-working and proactive.
• Excellent problem-resolution skills.
• Current CPR certification is required.
• High school diploma or GED.
• Must be 18 years of age or older.

Responsibilities

• Assist in recruiting, hiring and developing a team of high performers.
• Assist GM with staff oversight and scheduling.
• Ensure world-class member experience by supervising staff.
• Manage front desk operations and member check-ins.
• Assist in supply ordering and budget adherence.
• Track weekly, monthly and annual statistics.
• Provide backup support when employees are absent.
• Maintain cleanliness and safety of the facility.

Skills

Superior customer service

Member Service experience

Supervisory and diplomacy

Microsoft Office

Energetic and hardworking

Problem resolution

CPR certification

18+ years old

Education

High school diploma or GED

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Wellness resources
• 401(k)
• Employee discounts

Grow with us!

We are looking for leaders!

Get an amazing opportunity to demonstrate your leadership abilities by stepping into the role of a Shift Leader! You will get a chance to learn from Club Managers and assist with the oversight and operation of a Planet Fitness facility, development of team members, and provision of world class customer service!

We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact, most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager (responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations!

But it all starts at the front desk – where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, and developing an entire team of high performers
• Assist General Manager with staff oversight and management
• Assist in scheduling and supervising staff.
• Assist in ensuring entire team is providing a world class member experience at all times
• Assist in resolving member, staff, and club issues, concerns, and challenges, as they ariseInvolved in all front desk related activities including but not limited to:
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process
• Facilitate needed updates to member’s accounts.
• Contribute to and assist in oversight of detailed cleaning in all areas of the facility.
• Assist in supply ordering, within club needs and budget parameters.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter commercial cleaning products during shift.
• Our team players and members are our top priority! That’s why we are following super-strict safety and cleaning protocols.
• Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.
• Squeaky Clean! We’ve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.
• Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all.
• Need a day off? Full time employees have paid leave to take a break!

Benefits & Perks

• Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
• Every Team Player receives a FREE Planet Fitness Black Card Membership
• Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
• PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players