Assistant Club Manager

Planet Fitness; Havelock (NC); On-site; USD 42,000 - 100,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

401(k)

401(k) matching

Parental leave

Paid time off

Training & development

Vision insurance

Wellness resources

Dental insurance

Employee discounts

Flexible schedule

Company parties

Job summary

Planet Fitness is seeking an Assistant Manager to lead and operate a club, develop team members, and provide world-class customer service. This Franchise group emphasizes growth, with progression from front desk to regional leadership based on performance and tenure.

You’ll oversee staff, manage schedules, and ensure a clean, safe environment while modeling excellent customer service and operational excellence across multiple locations.

Qualifications

• Provides exceptional customer service and leads a team.
• Recruits, hires, and trains a high-performing staff.
• Manages team schedules and delivers world-class member experiences.

Responsibilities

• Provide an exceptional customer service experience.
• Recruit, hire, and train an entire team of high performers.
• Oversee, manage, and develop your team members.
• Create and manage team schedules.
• Ensure the team delivers a world-class member experience at all times.
• Resolve member, staff, and club issues as they arise.
• Lead Front Desk activities, check-ins, and tours.
• Assist new member sign-ups and account updates.
• Oversee detailed cleaning and supply orders.
• Track club statistics and prepare reports.
• Support the team and maintain safety protocols.

Skills

Customer service

Team leadership

Staff training

Scheduling

Problem solving

Basic computer skills

CPR certification

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Benefits

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Company parties
• Dental insurance
• Employee discounts
• Flexible schedule

Grow with us!

We are looking for leaders! Get an amazing opportunity to demonstrate your leadership abilities by stepping into the role of an Assistant Manager! You will get an amazing opportunity to help oversee and operate a Planet Fitness facility, develop team members, and provide world class customer service! We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 130+ locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact, most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager (responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations!

Essential Duties And Responsibilities

Qualifications/Requirements

Physical Demands

Benefits & Perks

• Provide an exceptional customer service experience.
• Recruit, hire, and train an entire team of high performers.
• Oversee, manage, and develop your team members.
• Create and manage team schedules.
• Ensure entire team is providing a world class member experience at all times.
• Resolve member, staff, and club issues, concerns, and challenges, as they arise.
• Lead your team in Front Desk-related activities including but not limited to:
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process.
• Facilitate needed updates to members’ accounts.
• Contribute to and oversee detailed cleaning in all areas of the facility.
• Complete Supply Orders, within club needs and budget parameters.
• Track club statistics and reports (weekly, monthly, and annually).
• Provide support to the entire team.
• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.
• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter commercial cleaning products during shift.
• Our team players and members are our top priority! That’s why we are following super-strict safety and cleaning protocols.
• Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.
• Squeaky Clean! We’ve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.
• Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all.
• Need a day off? Full time employees have paid leave to take a break!
• Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
• Every Team Player receives a FREE Planet Fitness Black Card Membership
• Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
• PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players