Member Services Representative Shift Lead

Planet Fitness - Excel Fitness; Dallas (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

FREE Planet Fitness Black Card Membership

Paid Time Off (PTO)

Health Insurance Benefits

Job summary

A leading fitness franchise is looking for a Shift Leader in Dallas, TX. In this role, you'll oversee daily operations, provide top-notch customer service, and help develop a high-performing team. Candidates should have experience in customer service, solid supervisory skills, and a current CPR certification. Join a company that values its employees and offers a great career path!

Qualifications

• Preferred previous experience in the fitness industry.
• Current CPR Certification required.
• Must be 18 years of age or older.

Responsibilities

• Provide an exceptional customer service experience.
• Assist in recruiting and developing an entire team.
• Involved in all front desk related activities.

Skills

Superior customer service skills

Solid supervisory skills

Strong problem resolution skills

Basic computer proficiency

Education

High school diploma/GED equivalent

Job description

Overview

Grow with us! We are looking for leaders! Get an amazing opportunity to demonstrate your leadership abilities by stepping into the role of a Shift Leader. You will get a chance to learn from Club Managers and assist with the oversight and operation of a Planet Fitness facility, development of team members, and provision of world class customer service!

We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact, most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager (responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations!

But it all starts at the front desk – where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.

Responsibilities

• Provide an exceptional customer service experience.
• Assist in recruiting, hiring, and developing an entire team of high performers
• Assist General Manager with staff oversight and management
• Assist in scheduling and supervising staff
• Assist in ensuring entire team is providing a world class member experience at all times
• Assist in resolving member, staff, and club issues, concerns, and challenges, as they arise
• Involved in all front desk related activities including but not limited to:
• Check members into the system
• Take prospective members on tours then assist them with the new account sign-up process
• Facilitate needed updates to member’s accounts
• Contribute to and assist in oversight of detailed cleaning in all areas of the facility
• Assist in supply ordering, within club needs and budget parameters
• Assist in tracking statistics and reports (weekly, monthly, and annually)
• Backup support for any employee who is absent

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter commercial cleaning products during shift.
• Our team players and members are our top priority! That’s why we are following super-strict safety and cleaning protocols.
• Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.
• Squeaky Clean! We’ve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.
• Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all.
• Need a day off? Full time employees have paid leave to take a break!

Benefits & Perks

• Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
• Every Team Player receives a FREE Planet Fitness Black Card Membership
• Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
• PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players

What are you waiting for? APPLY TODAY!