Assistant Club Manager

Excel Fitness; New Bern (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Training & development

Wellness resources

Dental insurance

Opportunity for advancement

Job summary

Planet Fitness, Inc. in New Bern, NC, is seeking an Assistant Manager to lead a busy club and deliver world-class member service.

You will supervise staff, recruit and train the team, manage front desk operations, and ensure a clean, safe, and welcoming environment for all members. The role emphasizes leadership, operational excellence, and exceptional customer care, with opportunities to advance within our franchise network.

Qualifications

• Superior customer service skills with fitness industry exposure preferred.
• Experience supervising and developing a team.
• Strong communication and organizational abilities.
• CPR certification required.

Responsibilities

• Provide exceptional customer service and lead by example.
• Recruit, hire, train, and develop a team of front desk staff.
• Oversee scheduling, front desk operations, and member experience.
• Ensure clean, safe, and welcoming club environment.
• Track club performance and assist with inventory and reports.

Skills

Leadership

Customer service

Supervisory

Communication

Team building

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Benefits

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• Dental insurance

Grow with us!

We are looking for leaders!

Get an amazing opportunity to demonstrate your leadership abilities by stepping into the role of an Assistant Manager! You will get an amazing opportunity to help oversee and operate a Planet Fitness facility, develop team members, and provide world class customer service!

We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 130+ locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact, most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager (responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations!

Essential Duties and Responsibilities

• Provide an exceptional customer service experience.

• Recruit, hire, and train an entire team of high performers.
• Oversee, manage, and develop your team members.
• Create and manage team schedules.
• Ensure entire team is providing a world class member experience at all times.
• Resolve member, staff, and club issues, concerns, and challenges, as they arise.
• Lead your team in Front Desk-related activities including but not limited to:
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process.
• Facilitate needed updates to members’ accounts.
• Contribute to and oversee detailed cleaning in all areas of the facility.
• Complete Supply Orders, within club needs and budget parameters.
• Track club statistics and reports (weekly, monthly, and annually).
• Provide support to the entire team.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter commercial cleaning products during shift.
• Our team players and members are our top priority! That's why we are following super-strict safety and cleaning protocols.
• Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.
• Squeaky Clean! We've always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.
• Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all.
• Need a day off? Full time employees have paid leave to take a break!

Benefits & Perks

• Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
• Every Team Player receives a FREE Planet Fitness Black Card Membership
• Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
• PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players

What are you waiting for?