Member Services Representative Shift Lead

Planet Fitness - Excel Fitness; Raleigh (NC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Wellness resources

401(k)

Employee discounts

MyFlexPay

Planet Fitness Black Card Membership

Employee Assistance Program (EAP)

Paid Time Off and Health Insurance for

Job summary

Planet Fitness - Excel Fitness is seeking a Shift Leader to help oversee club operations and develop team members. You will work closely with Club Managers to ensure an outstanding member experience and strong daily performance.

The role starts at the front desk, focusing on delivering world class customer service, supervising staff, and supporting operational tasks across the facility. Career growth within the franchise is emphasized, with paths from front desk to regional leadership.

Qualifications

• Superior customer service skills.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, energetic and enthusiastic.
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Responsibilities

• Assist in recruiting, hiring, and developing an entire team of high performers.
• Assist General Manager with staff oversight and management.
• Assist in scheduling and supervising staff.
• Ensure the team provides a world class member experience at all times.
• Resolve member, staff, and club issues as they arise.
• Front desk duties including member check-in and tours for new members.
• Support updates to member accounts and club cleanliness oversight.
• Assist in supply ordering and budgeting.
• Track statistics and prepare reports.
• Provide backup support for absent employees.

Skills

Customer service

Supervisory

Diplomacy

Listening skills

Microsoft Office

Planet Fitness experience

Education

High school diploma / GED

CPR Certification

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Wellness resources
• 401(k)
• Employee discounts

Grow with us!

We are looking for leaders!

Get an amazing opportunity to demonstrate your leadership abilities by stepping into the role of a Shift Leader! You will get a chance to learn from Club Managers and assist with the oversight and operation of a Planet Fitness facility, development of team members, and provision of world class customer service!

We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact, most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager (responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations!

But it all starts at the front desk – where all our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, and developing an entire team of high performers
• Assist General Manager with staff oversight and management
• Assist in scheduling and supervising staff.
• Assist in ensuring entire team is providing a world class member experience at all times
• Assist in resolving member, staff, and club issues, concerns, and challenges, as they arise
• Involved in all front desk related activities including but not limited to:
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process
• Facilitate needed updates to member’s accounts.
• Contribute to and assist in oversight of detailed cleaning in all areas of the facility.
• Assist in supply ordering, within club needs and budget parameters.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter commercial cleaning products during shift.
• Our team players and members are our top priority! That’s why we are following super-strict safety and cleaning protocols.
• Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.
• Squeaky Clean! We’ve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.
• Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all.
• Need a day off? Full time employees have paid leave to take a break!

Benefits & Perks

• Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
• Every Team Player receives a FREE Planet Fitness Black Card Membership
• Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
• PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players