Member Services Representative 2nd shift

Planet Fitness Franchising, LLC; Bourbonnais (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Vision insurance

401(k) matching

Dental insurance

Employee discounts

Flexible schedule

Job summary

Planet Fitness Franchising, LLC is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests. The role involves greeting everyone warmly, managing front desk tasks, assisting with sign-ups and tours, and keeping the club area clean.

The ideal candidate has a background in customer service, strong communication and problem-solving skills, and a passion for fitness.

Qualifications

• Customer service background is preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude expected.
• Punctuality and reliability are essential.
• Exceptional customer service skills; interact positively with members and co-workers.
• Strong listening and problem-solving abilities.
• Diplomacy in all interactions with appropriate behavior and language.

Responsibilities

• Greet members and guests with exceptional service.
• Handle front desk activities: answer phones, check in members, sign up new members, give tours to prospects.
• Facilitate updates to member accounts.
• Respond to questions and concerns promptly and professionally; escalate as needed to management.
• Maintain the club’s neatness and cleanliness.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Active listening

Diplomacy

18+ years

Education

HS Diploma or GED

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Vision insurance
• 401(k) matching
• Dental insurance
• Employee discounts
• Flexible schedule

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.