Member Services Representative

Planet Fitness - United FP Management, LLC; Findlay (OH); On-site; USD 24,000 - 32,000; Part time

Job summary

A leading fitness franchise in Findlay, Ohio is seeking a Member Services Representative to enhance the member experience through exceptional customer service. This role requires greeting members and guests, handling front desk activities, and ensuring cleanliness in the club. Ideal candidates will possess a passion for fitness, a positive attitude, and strong listening skills. Applicants must be at least 18 years old and reliable. Join a motivated team dedicated to providing a high-quality fitness experience.

Qualifications

• Preferred background in customer service.
• Must be 18 years or older.
• Exceptional skills in interacting positively with members.
• Must be 18 years or older.
• Passion for fitness and health.

Responsibilities

• Provide exceptional customer service at the front desk.
• Check members into the system while greeting guests.
• Answer phones and assist with inquiries.
• Give tours to prospective members and assist with account updates.
• Maintain the club's cleanliness and ensure a welcoming environment.

Skills

Customer service skills

Basic computer proficiency

Ability to empathize and problem solve

Upbeat and positive attitude

Tools

Basic computer proficiency

Job description

Future Opening: Member Services Representative

Job Summary: The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities:

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities:
• Answer phones in a friendly manner and assist callers with a variety of questionsli>
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements:

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands:

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. With more than 2,000 locations, we are searching for talented individuals to join our team!

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ. PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

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