Member Services Representative Part Time

PLACE; Louisville (KY); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking a Member Services Representative to join their team. This role involves creating a welcoming atmosphere for members and guests while delivering top-notch customer service. Responsibilities include managing front desk activities, assisting with member inquiries, and ensuring the club remains clean and organized. With a flexible schedule and opportunities for advancement, this part-time position is perfect for those passionate about fitness and health. Join a supportive team where your contributions will make a positive impact on the member experience.

Benefits

401(k)

401(k) matching

Bonus based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Wellness resources

Qualifications

• Customer service background preferred.
• Must be 16 years of age or older.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including answering phones and checking members in.
• Respond to member questions and maintain club cleanliness.

Skills

Customer service skills

Basic computer proficiency

Problem-solving

Communication skills

Education

High School diploma/GED

Job description

Member Services Representative Part Time

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Member Services Representative Part Time

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Job Summary

The

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development
• Wellness resources
  
  
  

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties And Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 16 years of age or older.
  
  
  

Physical Demands

• Continual standing and walking during shift.
• Continual talking with members and management in person or on the phone during shift.
• Must be able to occasionally lift up to 75 lbs.
• Will occasionally encounter toxic chemicals during shift. (training and protective equipment are provided to ensure safety)
  
  
  

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

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