Member Services Representative Part Time

Planet Fitness - Glow Brands; Louisville (KY); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Member Services Representative to enhance the member experience through exceptional customer service. This role involves greeting members, managing front desk activities, and addressing inquiries with professionalism. Ideal candidates will have a passion for fitness, strong communication skills, and the ability to create a welcoming environment. Join a dynamic team that values growth and offers opportunities for advancement in a supportive atmosphere. If you thrive in a fast-paced setting and enjoy helping others, this position is perfect for you.

Benefits

401(k)

401(k) matching

Bonus based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Wellness resources

Qualifications

• Customer service background preferred.
• Must be 16 years of age or older.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including member check-ins and tours.
• Respond to member questions and maintain club cleanliness.

Skills

Customer service

Basic computer proficiency

Problem-solving

Communication skills

Education

High School diploma/GED

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development
• Wellness resources

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 16 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking with members and management in person or on the phone during shift.
• Must be able to occasionally lift up to 75 lbs.
• Will occasionally encounter toxic chemicals during shift. (training and protective equipment are provided to ensure safety)