Member Services Representative Part Time

PLACE; Jeffersonville (IN); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a forward-thinking company as a Member Services Representative. This part-time role offers a chance to create positive experiences for members while providing exceptional customer service. You'll be responsible for greeting members, handling front desk activities, and ensuring a welcoming environment. With opportunities for advancement and a flexible schedule, this position is perfect for those passionate about fitness and health. If you're upbeat, reliable, and ready to make a difference, this is the role for you!

Benefits

401(k)

401(k) Matching

Performance Bonus

Employee Discounts

Flexible Schedule

Opportunity for Advancement

Training & Development

Wellness Resources

Qualifications

• Exceptional customer service skills to exceed member expectations.
• Ability to interact positively and professionally with members and co-workers.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities, including answering phones and checking members in.
• Respond to member questions and maintain the cleanliness of the club.

Skills

Customer Service

Basic Computer Proficiency

Problem Solving

Communication Skills

Reliability

Education

High School Diploma or GED

Job description

Member Services Representative Part Time

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Member Services Representative Part Time

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Job Summary

The

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development
• Wellness resources
  
  
  

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties And Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 16 years of age or older.
  
  
  

Physical Demands

• Continual standing and walking during shift.
• Continual talking with members and management in person or on the phone during shift.
• Must be able to occasionally lift up to 75 lbs.
• Will occasionally encounter toxic chemicals during shift. (training and protective equipment are provided to ensure safety)
  
  
  

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

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