Member Services Representative Weekend

Planet Fitness - Redding; Napa (CA); On-site; USD 20,664 - 27,552; Full time

Job summary

A local fitness center in Napa seeks a Member Services Representative to create a positive experience for members by providing exceptional customer service. Responsibilities include greeting members, answering phones, checking in members, and assisting with sign-ups. Applicants should have a strong customer service background, be at least 18 years old, and possess a high school diploma. Ideal candidates are punctual, reliable, and possess a passion for fitness.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Answer phones and assist callers.
• Check members into the system and facilitate sign-ups.
• Respond to member questions and concerns.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Upbeat and positive attitude

Punctuality and reliability

Exceptional customer service skills

Strong listening

Diplomacy in interactions

Education

High School diploma/GED equivalent

Job description

Overview

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.


• Answer phones in a friendly manner and assist callers with a variety of questions.


• Check members into the system.


• New member sign-up.


• Take prospective members on tours.


• Facilitate needed updates to member’s accounts.


• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.


• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.


• Basic computer proficiency.


• A passion for fitness and health.


• Upbeat and positive attitude!


• Punctuality and reliability is a must.


• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.


• Strong listener with the ability to empathize and problem solve.


• Demonstrate diplomacy in all interactions while using appropriate behavior and language.


• High School diploma/GED equivalent required.


• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.


• Continual talking in person or on the phone during shift.


• Must be able to occasionally lift up to 50 lbs.


• Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.