Member Services Representative 6a2p MF

Planet Fitness - Eclipse Fitness Group; Kennesaw (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness - Eclipse Fitness Group in Kennesaw, GA seeks a Member Services Representative to create a positive member experience through exceptional service at the front desk. You will greet members and guests, handle phone inquiries, check members in, and assist with new sign-ups and tours.

Responsibilities include updating member accounts, addressing questions promptly, and maintaining a clean club environment. Must have HS diploma or GED, be 18+, and bring a friendly, reliable attitude.

Qualifications

• High School diploma or GED required.
• Excellent customer service and communication skills.
• Basic computer proficiency required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Answer phones and assist callers with questions.
• Check members into the system and assist with sign-ups.
• Give tours to prospective members and assist with account updates.
• Respond to member questions promptly and professionally; escalate when needed.
• Maintain cleanliness and tidiness of the club.

Skills

Customer service

Communication

Punctuality

Positive attitude

Teamwork

Education

High school diploma or GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.

Handle all front desk related activities including:

Answer phones in a friendly manner and assist callers with a variety of questions.

Check members into the system.

New member sign-up.

Take prospective members on tours.

Facilitate needed updates to member’s accounts.

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

Customer service background preferred.

Basic computer proficiency.

A passion for fitness and health.

Upbeat and positive attitude!

Punctuality and reliability is a must.

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

Strong listener with the ability to empathize and problem solve.

Demonstrate diplomacy in all interactions while using appropriate behavior and language.

High School diploma/GED equivalent required.

Must be 18 years of age or older.

Physical Demands

Continual standing and walking during shift.

Continual talking in person or on the phone during shift.

Must be able to occassionally lift up to 50 lbs.

Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.