Member Services Representative - Part Time

Excel Fitness Holdings; Bentonville (AR); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Member Services Representative to embody their core values in a vibrant fitness club environment. This role focuses on promoting a welcoming atmosphere, ensuring club cleanliness, and delivering exceptional customer service. As a key player in the operations team, you will engage with members, conduct inspections, and support the management team in executing promotional strategies. If you are passionate about fitness and customer service, this is a fantastic opportunity to join a dynamic team dedicated to creating a judgment-free zone for all members.

Qualifications

• High School diploma or equivalent required.
• Great communication skills with internal and external customers.
• Must be team-oriented, motivated, and well-organized.

Responsibilities

• Monitor and maintain club cleanliness and atmosphere.
• Conduct regular audits to ensure the store meets Excel Standards.
• Provide a safe and secure environment for all members.

Skills

Communication Skills

Team-oriented

Organizational Skills

Education

High School Diploma or Equivalent

Tools

Standard Office Equipment

Job description

Position: Member Services Representative - Front Desk

Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift Lead

Department: Operations

Purpose: Help promote our Judgement Free Zone, by representing our core values and adhering to our business drivers during each scheduled shift.

Duties and Responsibilities:

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Ensure that all proper training has been completed in order to operate safely and efficiently.
• Conduct regular audits to ensure the store is presentable and holding up to Excel Standard.
• Perform club inspections, complete assigned cleaning or associated tasks along with re-inspecting said tasks.
• Process and Review Daily Club Activity Paperwork and file in appropriate folders.
• Audit and Balance Cash Drawers on a daily basis.
• Update and Review Daily Club Reports and complete any corresponding Data Entry Documents.
• Maintain and clean the Front entrance to provide customers with a clean, presentable, and welcoming environment.
• Adhere to company’s policies and guidelines and address any minor infractions.
• Provide a safe and secure environment for all members.
• Communicate with members and create a high level of customer service.
• Stock all retail and promotional items for the following shift.
• Perform daily club inspections, complete assigned cleaning sections.
• Understand and adhere to company standards, audit daily paperwork, and help resolve any day-to-day customer issues.
• Audit club inventory and communicate with GM, AM, and Shift Lead on recommendations of inventory orders.
• Stay up to date on all required certifications and training courses.
• Communicate with, promote, tour, and assist prospects and potential members.
• Assist General Manager and Assistant Manager with club promotions, training, and implementation of any operational strategies.
• Ensure Facility complies with all state and federal laws and insurance requirements.
• Operate and assist applicable members with the use of Tanning, hydro, and Total Body Enhancement Equipment and ensure all applicable paperwork and procedures are adhered to.

Qualifications:

• HS diploma or equivalent required.
• Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
• Great communication skills with internal and external customers.
• Must be team-oriented, motivated, and well-organized.

Work Environment: This job operates in a fitness club environment and routinely uses standard office equipment such as computers, photocopiers, fax machines, and phones. The noise level in the club environment may be loud on a regular basis.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently